Effective Date: July 21, 2026
Welcome to Brand Your Audio ("BYA," "we," "us," or "our"). These Terms & Conditions and Service Policies ("Terms") govern your use of the Brand Your Audio website, customer portal, audio branding services, subscriptions, audio production services, and related services.
By creating a Brand Your Audio account or using our services, you agree to these Terms.
If you do not agree to these Terms, you may not create an account or use the services.
Brand Your Audio provides professionally managed audio branding services for businesses and organizations.
Our services may include:
The specific services available to a customer depend on the customer's active subscription plan, purchased services, account status, and applicable service limitations.
To use Brand Your Audio services, you must create a customer account and provide accurate and current information.
You are responsible for:
You are responsible for activity performed through your account.
Brand Your Audio may suspend or terminate accounts that violate these Terms or applicable laws.
When creating a Brand Your Audio account, the customer must confirm acceptance of these Terms and the applicable Service Policies.
The customer must actively select the agreement checkbox before an account can be created.
Brand Your Audio may record:
By creating an account, the customer acknowledges that they have had an opportunity to review these Terms before accepting them.
Brand Your Audio may offer different subscription plans.
Subscription plans, prices, included services, production allowances, and service limitations may change from time to time.
The services available to the customer are determined by the customer's active subscription plan.
Customers may upgrade or change their subscription where such options are available.
Corporate, franchise, and multi-location customers may be subject to separate custom pricing and service agreements.
The $29 monthly subscription provides a personalized business audio environment designed for businesses seeking a professional branded audio experience at an accessible monthly price.
The $29 Starter Business Audio subscription may include:
The $29 subscription is personalized for the customer's business but is not a private business channel. Non-competitor third-party advertisements may be included in the audio experience.
The $75 monthly subscription provides a completely private business audio channel dedicated to the customer's business.
The $75 Private Business Channel may include:
The $175 monthly subscription provides a premium private business audio experience for businesses seeking higher audio quality, expanded audio library capacity, and priority service.
The $175 Premium Private Channel may include:
Corporate, franchise, and multi-location customers may be offered customized service arrangements based on location count, production volume, audio requirements, centralized management needs, and operational requirements.
Custom arrangements may include custom pricing, custom audio limits, expanded audio library capacity, centralized audio management, custom scheduling, brand consistency controls, and specialized support.
Customers may request additional audio production where such services are available. Production requests are subject to Brand Your Audio's production workflow, review, approval, and applicable service limitations.
The standard price for a 30-second store-related audio production is:
$150
Brand Your Audio may offer a limited-time introductory production price of:
$25 per 30-second audio production.
The limited-time $25 introductory offer is available for the first 100 qualifying audio productions only. After the introductory offer ends, the standard production price may apply.
Standard production may include:
Typical production delivery for standard store-related audio may be within 48 hours. Actual delivery times may vary depending on the complexity of the request, production approval, required revisions, and other circumstances.
Premium Commercial Production is available at:
$50 per 30-second commercial.
Premium Commercial Production may include professional commercial scripting, professional voice production, music selection, professional editing and mixing, commercial-style production, and final audio delivery.
Premium Commercial Production may require additional production time depending on the complexity of the request and required review.
Certain subscription plans may include or permit audio production requests subject to the applicable subscription plan and service limitations. Production allowances, if applicable, are determined by the customer's active subscription plan.
Production allowances or production access:
Additional production charges may apply where production is not included in the customer's subscription or where the requested production exceeds applicable subscription allowances.
To maintain a manageable and effective audio environment, Brand Your Audio may limit the number of audio productions stored in a customer's account.
A customer account may maintain a maximum of 48 audio productions in its audio library.
When the maximum library limit has been reached, the customer may be required to disable or remove an existing audio production before requesting or generating another production.
Customers may be able to:
Disabling an audio production does not necessarily delete the audio file.
Brand Your Audio may retain disabled audio according to its storage and data retention policies.
Customers are responsible for managing their audio library and maintaining an appropriate selection of active content.
Brand Your Audio services are designed to provide a continuous business audio experience.
Unless otherwise specified by the applicable subscription or service agreement, audio services may operate on a 24/7 basis.
Brand Your Audio may manage the playback schedule, rotation, and frequency of audio content to maintain a balanced customer experience.
The frequency at which a particular audio message plays may vary depending on:
Brand Your Audio does not guarantee a specific number of plays for a particular audio production unless a separate written agreement explicitly provides such a guarantee.
Customers may submit information and instructions required to create audio content.
Customers are responsible for ensuring that information submitted to Brand Your Audio is accurate and lawful.
Customers must not submit requests that:
Brand Your Audio may request clarification before beginning production.
Brand Your Audio may review submitted production requests before production begins.
Customers provide the prompts, instructions, business information, and creative preferences used to guide the requested audio production. By submitting a production request, the customer authorizes Brand Your Audio to create the requested audio based on the information and direction provided by the customer.
Brand Your Audio may approve, modify, delay, or reject a production request when necessary to:
Once a production request has been accepted for production and the audio has been created and approved through Brand Your Audio's internal production process, the completed audio may be added to the customer's audio library and scheduled for playback without requiring separate customer pre-approval before playback.
The customer acknowledges that production is based on the prompts, instructions, and creative preferences submitted by the customer. The customer is not required to provide separate approval of each completed production before it is placed into the customer's audio experience.
Customers may hear completed audio during normal playback and may contact Brand Your Audio regarding a genuine production issue, technical problem, or material error. Any request to substantially change, recreate, or revise completed audio because of a change in preference, a change of mind, or a change to the original creative direction may be treated as a new production request or revision and may be subject to additional production charges or applicable production limits.
Brand Your Audio does not guarantee that completed audio will be revised or recreated solely because a customer later changes their creative preference or no longer prefers the direction originally submitted.
Brand Your Audio may restrict customers from directly uploading audio files, music, commercials, or other audio content to the platform.
Where applicable, audio content is created, processed, reviewed, and managed through Brand Your Audio's production workflow.
This policy is intended to maintain audio quality, consistency, technical compatibility, and brand safety.
Brand Your Audio may provide or manage music and audio content through properly licensed or authorized sources.
Customers may not use Brand Your Audio services to distribute unauthorized copyrighted material.
Customers are responsible for ensuring that content, trademarks, slogans, claims, scripts, or other materials they provide or request do not infringe the rights of others.
Brand Your Audio may remove or disable content when necessary to address copyright, trademark, legal, or policy concerns.
Customers are responsible for the accuracy of claims made in promotional or commercial audio content requested for their business.
Customers should not request false, misleading, deceptive, or unsupported advertising claims.
Brand Your Audio may reject or require changes to promotional content that creates legal or compliance concerns.
The customer remains responsible for the legality and accuracy of business-specific claims provided by the customer.
Subscription prices and production charges may be subject to applicable taxes.
Payment processing fees or other applicable transaction-related charges may also apply where permitted.
The customer is responsible for applicable taxes and charges associated with their purchases.
Subscription services may be billed on a recurring basis according to the customer's selected billing schedule.
The customer authorizes Brand Your Audio or its designated payment provider to charge applicable subscription fees and authorized service charges.
If a payment fails, Brand Your Audio may restrict or suspend services until payment is successfully completed.
Brand Your Audio does not currently offer free trials.
If a trial or promotional access period is offered in the future, it will be governed by separate published terms.
Brand Your Audio subscription payments and production charges are generally non-refundable unless required by applicable law or otherwise expressly agreed in writing.
Customers should review their selected service and pricing before completing payment.
Brand Your Audio does not routinely offer promotional pricing.
If promotional pricing is offered in the future, it will be subject to separate eligibility requirements and published terms.
Brand Your Audio may require an active paid subscription before beginning customer-specific audio production.
Customers may not receive custom audio production before an applicable paid subscription has been activated, unless Brand Your Audio expressly agrees otherwise in writing.
Businesses operating multiple locations, franchises, or corporate networks may require custom service arrangements.
Custom arrangements may include:
Large franchise and corporate customers may receive customized proposals based on location count, service requirements, production volume, and operational needs.
Brand Your Audio may suspend or terminate an account if:
Upon termination, access to services may be discontinued.
Certain customer information may be retained where required by law, accounting requirements, security requirements, or legitimate business purposes.
Brand Your Audio strives to provide reliable services but does not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable due to:
Brand Your Audio will make reasonable efforts to restore service when disruptions occur.
Audio quality may depend on:
Brand Your Audio is not responsible for audio problems caused by customer-owned equipment, unsupported configurations, or third-party infrastructure outside its control.
Brand Your Audio's software, platform, website, branding, designs, technology, and proprietary systems remain the property of Brand Your Audio or its licensors.
Customers may not copy, reproduce, modify, reverse engineer, distribute, or commercially exploit Brand Your Audio's proprietary technology without written permission.
Customer-provided trademarks, logos, business names, and other materials remain the property of the customer or their respective owners.
Brand Your Audio may collect and process information necessary to provide services, manage customer accounts, process payments, communicate with customers, and operate the platform.
Customer information may include:
Brand Your Audio will handle personal information according to its applicable Privacy Policy.
Customers should review the Privacy Policy for additional information regarding data collection and use.
Brand Your Audio may rely on third-party services for functions including:
Third-party services may have their own terms and privacy policies.
Brand Your Audio is not responsible for interruptions or failures caused solely by third-party services outside its reasonable control.
To the maximum extent permitted by applicable law, Brand Your Audio will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of or inability to use the services.
Brand Your Audio's total liability for claims related to the services will be limited to the amount paid by the customer to Brand Your Audio for the applicable services during the period permitted by applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Customers are responsible for:
Customers agree to use Brand Your Audio services responsibly and lawfully.
Brand Your Audio may update these Terms from time to time.
When material changes are made, Brand Your Audio may provide notice through the website, customer portal, email, or other reasonable communication methods.
The updated Terms will identify the applicable effective date or version.
Continued use of the services after an applicable update may constitute acceptance of the updated Terms where permitted by law.
These Terms will be governed by the laws applicable to Brand Your Audio's business and jurisdiction, without regard to conflict-of-law principles, unless otherwise required by applicable law.
Any disputes will be handled in the appropriate jurisdiction as required by applicable law.
For questions regarding these Terms, Service Policies, subscriptions, or account services, customers may contact Brand Your Audio through the official customer support channels provided on the Brand Your Audio website.
Where Your Brand Meets Sound
By creating a Brand Your Audio account, you confirm that:
Terms Version: 2026-07-21
Effective Date: July 21, 2026